Terms and Conditions
Last Updated: Oct 2025
1. Acceptance of Terms
By accessing and using Levant Park website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Ticket Purchase and Entry
• All tickets are subject to availability • Ticket prices may vary depending on date, time, and type of ticket • Tickets are non-refundable unless otherwise stated • Children under 3 years enter free with a paying adult • Valid identification may be required for entry • We reserve the right to refuse entry or remove any person from the park • Tickets cannot be resold or transferred without authorization
3. Park Rules and Safety
All visitors must comply with park rules and staff instructions. For your safety: • Follow all posted safety guidelines and height restrictions • Supervise children at all times • No weapons, illegal substances, or dangerous items are permitted • No outside food or beverages (exceptions for dietary requirements) • We reserve the right to conduct security checks • Smoking is only permitted in designated areas • Appropriate clothing and footwear must be worn at all times
4. Liability and Assumption of Risk
• Visitors enter the park at their own risk • Levant Park is not liable for personal injury, loss, or damage to property • Visitors with medical conditions should consult their physician before visiting • We are not responsible for lost or stolen items • Photography and filming may take place in the park for promotional purposes • By entering the park, you consent to being photographed or filmed
5. Cancellations and Modifications
• We reserve the right to close the park or specific attractions without notice • Closures due to weather, maintenance, or other circumstances do not entitle refunds • Special events may require separate tickets or reservations • Park hours and attractions are subject to change without notice • In case of technical issues, alternative attractions will be offered when possible
6. Online Purchases and Payments
• All online transactions are secure and encrypted • Payment must be completed at the time of booking • Prices are in AED unless otherwise stated • We accept major credit cards and approved payment methods • Promotional codes and discounts cannot be combined unless specified • Billing information must be accurate and up to date
7. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy. We collect, use, and protect your data as outlined in our privacy statement. By using our services, you consent to our data practices.
8. Intellectual Property
• All content on this website is owned by Levant Park • You may not reproduce, distribute, or create derivative works without permission • Levant Park, our logo, and related marks are trademarks • Unauthorized use of our intellectual property is prohibited
9. Group Bookings and Events
• Group bookings require advance reservation • Special terms may apply for corporate events and private functions • Group rates are subject to minimum participant requirements • School groups must have adequate supervision as per our guidelines • Deposits may be required for large bookings
10. Prohibited Conduct
The following activities are strictly prohibited: • Disorderly or disruptive behavior • Harassment of staff or other visitors • Vandalism or damage to park property • Line jumping or saving places in queues • Unauthorized commercial activities or solicitation • Use of drones or professional photography equipment without permission
11. Season Passes and Memberships
• Season passes are valid for the period specified at purchase • Passes are non-transferable and photo ID may be required • Lost or stolen passes should be reported immediately • Pass holders must still comply with all park rules • Benefits and privileges may change during the season • Renewal terms will be communicated before expiration
12. Force Majeure
Levant Park is not liable for failure to perform due to circumstances beyond our control, including but not limited to: natural disasters, extreme weather, acts of government, strikes, technical failures, or public health emergencies.
13. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
14. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of the modified terms.
15. Contact Information
For questions about these Terms and Conditions, please contact us: Email: info@levantpark.com Phone: +971 558655318 Address: Levant Park, Dubai, UAE Customer Service Hours: Daily 9:00 AM - 10:00 PM
By using our services, you agree to these terms and conditions.